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HP

The HP Service Packs and Post Warranty Care Packs provide you with top quality service and response from a HP engineer. You will be safe in the knowledge that the engineer will be onsite to perform repairs to get you back up and running again. Post Warranty pack can be purchased when the product is no longer covered by warranty or a three year support pack has expired. Service Packs must be purchased within 6 months of your Designjet purchase. Post Warranty Care Packs can be purchased at any stage during the life of your Designjet. Some older models may not have post warranties available. SD OS ADV - An engineer will be at your side to perform on-site repairs within 4 hours of HP receiving your call on the same business day Mon-Fri, 8am-9pm. Calls logged between 8am and 9pm. SD OS - An engineer will be at your side to perform on-site repairs within 4 hours of HP receiving your call on the same business day Mon-Fri, 9am-5pm. Calls logged between 9am and 5pm. ND OS - An engineer will be at your site to perform on-site repairs the next working day from HP receiving your call, Mon-Fri, 9am-5pm. Calls logged between 9am and 5pm. AMS - Advance Maintenance Service. This service is a 3 year next day on-site response. It includes 3 annual health checks and the provision of one maintenance kit.